Internal Communications

What Do Work Nightmares Tell Us?

Since today is  Halloween, I couldn’t resist taking a look at nightmares.  Work nightmares in particular.  These night terrors fall into two categories for me, waking horrors, things that happen at work that embarrass or freak you out, such as calling your boss by your spouse’s name during a meeting, (I won’t touch the Freudian implications of that one). […]

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11 Dangerous Misconceptions about Communications

Communications is full of misconceptions, that are part of the fun and folly of working in this field, but there are some misconceptions that can prove fatal to your brand. The Assumption that Communication has Happened – Sometimes people assume that the act of delivering a message is the same as receiving a message. Nothing could […]

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How to decide

Imagine polling your colleagues to determine what you personally will have for lunch. What about dictating to your neighbours how they should vote? Seems ridiculous right? Yet as silly as that sounds we can get into a decision making rut. Using the same approach for all decisions. When you consider the range of decisions we […]

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Problem Solving 101 – How to Solve Problems

  Ever notice how easy it is to solve other people’s problems? When presented with someone else’s conundrum it can be easy to assess the possibilities, look at what might work and develop solutions. To the person who owns the challenge, our proposed solutions may seem innovative, creative, and perhaps even ingenious. “How did you come up […]

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The beauty of plain

Plain language isn’t about how smart your reader is. It’s about how smart you are. It’s about how important your message is. If it matters, it should be plain. Plain language writing is not what you think. It is not for the slow. It is not for those who cannot read. It is not a […]

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E-MAIL Versus Communications

It lurks, waiting for the unsuspecting communicator.  Its disguise, the quick and easy transition of words or documents from one place to another. Yet it has an insidious power that can transform grown men into small-minded bullies or professional women into petty tyrants. Yes, I’m talking about e-mail.  If we’re totally honest with ourselves, we […]

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